Warranty & Returns Policy
COMPLETE WARRANTY OF PURCHASE
Thanks to electronic devices, INFABBRICA allows you to make safe payments online.
A warranty covers any defect in material and workmanship in every product for 24 months.
METHODS OF PAYMENT
- Bank transfer
- All credit cards accepted by Paypal
YOU CAN RETURN YOUR PURCHASE
In compliance with the terms and indications of Italian Law n.206 of 06/09/2005 about online shopping, you have the right of withdrawal.
Update of June 2014 legislation 2011/83/UE on the consumers' rights.
RIGHT OF WITHDRAWAL
If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging.
Conditions for exercising the right of withdrawal:
1) By sending an e-mail within 14 days after the delivery to: email@example.com
indicating the order number, the invoice number, the code and the number of items (in case of a partial return) and bank details.
2) To return items, please repack the goods securely in their original packaging and in perfect conditions (we recommended in this case to take some photos of the product before repacking it in order to demonstrate the integrity of the product before the delivery) and with the invoice number. INFABBRICA DI LORENZO TAMBURINI Via degli Abeti, 30 / 61122 Pesaro [pu] Italy.
Within 14 days after the item receipt, INFABBRICA will provide to credit the amount of the invoice to your account, except shipping charges.
3) The right of withdrawal does not apply if the product is customized and realized specifically at the moment of the order.
RETURN OF DEFECTIVE PRODUCTS
If the good is damaged during transport, so that the damage is noticeable on the outside, or presents manufacturing defaults, INFABBRICA will replace the product at no cost to you.
Conditions to exercise this right:
1) Send an email within 3 days after receipt of the goods at firstname.lastname@example.org with the order details, name of the article and attached pictures of the damage.
Customer Service will contact our express carrier to arrange for the product's withdrawal.
INFABBRICA is responsible for paying return charges.
2) Pack the item in the original packaging and return it via our carrier. INFABBRICA will soon replace it with a new one.